Not cooling properly
Likely cause Empty water tank, or a pump that is not running
What to do Refill the tank and inspect the pump for blockages.
Work down the symptom, check the likely cause, apply the fix. If it is still not right, the service line will send an engineer.
Isolate the power before opening any panel. Anything that needs the motor, blower or wiring opened up is a service call, not a site job.
Five faults that cover almost every call we get about a cooler.
Likely cause Empty water tank, or a pump that is not running
What to do Refill the tank and inspect the pump for blockages.
Likely cause Clogged or dirty cooling pads
What to do Clean the pads, and replace them if the deposits will not rinse out.
Likely cause Mould and bacteria from a tank left standing
What to do Clean the water tank, cooling pads and air filters on the regular schedule.
Likely cause Cracked tank or a loose drain plug
What to do Inspect the tank for cracks and make sure the drain plug is tightened properly.
Likely cause Supply problem or a damaged power cord
What to do Check the supply and that the plug is seated. Inspect the cord for damage.
Noise, vibration and weak extraction almost always trace back to mounting or dirt.
Likely cause No supply, or faulty wiring
What to do Confirm the supply is live and the wiring is intact. Reset the circuit breaker if needed.
Likely cause Loose screws, unbalanced blades or dirt build-up
What to do Tighten the fasteners and clean the blade surfaces thoroughly.
Likely cause Blocked or restricted air duct
What to do Clear the duct of dirt, debris and any obstruction in the airway.
Likely cause Inadequate lubrication or blocked motor vents
What to do Lubricate as specified and clean out the motor vents.
Likely cause Loose mounting or damaged blades
What to do Check the mounting screws and make sure the unit is fixed firmly to the wall.
Call the service desk with the model name and what you have already checked.