This policy explains what we do with the details you share when you enquire about our cooling systems. In short: we use them to answer you and to supply and support your order, and we do not sell them to anyone.
Sky Air Cooler respects your privacy. This policy explains what personal information we collect when you use this website or contact us, why we collect it, how we look after it and what rights you have over it.
It covers this website and any enquiry you send us by form, email or phone. It does not cover third-party sites we link to.
We only collect what we need in order to respond to you and to supply and support our products.
Information you give us - when you submit an enquiry form, request a quotation or call us:
Information collected automatically - like most websites, our hosting produces server logs which may record your IP address, browser type, the pages you viewed and the time of your visit. Where cookies or similar technologies are used, they are described in our Cookie Policy.
We do not ask for, and please do not send us, sensitive personal information such as financial account details, government identity numbers or health information through the website forms.
We use the information you give us to:
We do not sell your information. We do not use it for automated decision making.
We will only send you marketing communications if you have asked for them or are an existing customer, and every such message will include a way to opt out.
Where data protection law requires a lawful basis, we rely on one of the following:
We share your information only where it is necessary, and only with:
We require anyone handling data on our behalf to keep it confidential and to use it only for the purpose we gave it to them.
We keep enquiry records for as long as needed to follow up on the enquiry and for a reasonable period afterwards, in case you come back to us. Records relating to an order, its warranty and its servicing are kept for the life of the equipment and for as long as tax and accounting law requires.
When information is no longer needed we delete it or anonymise it.
We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, and we limit access to staff who need it to do their job.
No transmission over the internet is completely secure, so we cannot guarantee absolute security. If you have a serious concern about how your data is being handled, please contact us rather than sending further details through the website.
Depending on where you are located, you may have the right to:
To exercise any of these, email info@skyaircooler.com. We will respond within the period required by the law that applies to you. You may also complain to your local data protection authority.
We are based in India and we supply customers overseas. If you contact us from another country, your information will be handled in India and by our service providers. We take steps to make sure it stays protected to the standard described in this policy wherever it is processed.
Our products and this website are aimed at businesses. We do not knowingly collect information from children. If you believe a child has sent us personal information, contact us and we will delete it.
We may update this policy as our business or the law changes. The date at the top of the page shows when it was last revised. Please check back from time to time.
Email info@skyaircooler.com or call +91 90330 00463.
Sky Air Cooler, Plot No 21, 22 Satvan Industrial Park, Near Reliance Petrol Pump, Valad, Gandhinagar, Gujarat 382355
Our full contact details are on the contact page.
