Privacy Policy

1. Introduction

Sky Air Cooler (“we”, “our”, “us”) is committed to protecting the privacy of all visitors and customers who use our website at www.skyaircooler.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using our website, submitting any enquiry form, or contacting us through any channel, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you fill in any enquiry or contact form on our website, we collect the following information:

• Full Name — to address you appropriately
• Email Address — to respond to your enquiry
• Phone Number — to call you with quotation or product details
• Product Interest — such as Industrial Air Cooler, Commercial Air Cooler, Industrial Exhaust Fan
• Purchase Timeline — to prioritise and respond accordingly
• Message / Requirements — any additional details you choose to share

2.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies and analytics tools:

• IP Address — for security and analytics
• Browser Type and Version
• Pages Visited and Time Spent
• Referring Website — the site that brought you to ours
• Device Type — desktop, mobile, or tablet
• Geographic Location — city/country level only

2.3 Information from Third-Party Services

If you interact with us via WhatsApp (+91-903-300-0463) or through our social media channels (Facebook, Instagram, Twitter/X, YouTube), those platforms may share limited interaction data with us in accordance with their own privacy policies.

3. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your product enquiries and send you quotations
• To understand your cooling requirements and recommend suitable products
• To improve our website content and user experience
• To analyse website traffic and performance using Google Analytics (via Google Tag Manager)
• To contact you regarding your submitted enquiry via phone, email, or WhatsApp
• To comply with legal obligations under applicable Indian laws

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent — when you submit an enquiry form, you consent to us contacting you
• Legitimate Interest — to operate our business, respond to customers, and improve our services
• Legal Obligation — to comply with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023

5. Data Sharing and Third Parties

We may share your data with the following trusted third parties, solely to operate our website and business:

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

6. Data Retention

We retain your personal data only for as long as necessary:

• Enquiry form data — retained for up to 3 years from the date of submission for business follow-up purposes
• Analytics data — retained as per Google Analytics default settings (up to 26 months)
• Communication records — retained for as long as the business relationship is active

After the retention period, data is securely deleted or anonymised.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India) and applicable international laws, you have the following rights:

• Right to Access — request a copy of the personal data we hold about you
• Right to Correction — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data, subject to legal obligations
• Right to Withdraw Consent — withdraw consent at any time for marketing communications
• Right to Grievance — raise a complaint with us regarding data handling

To exercise any of these rights, please email us at info@skyaircooler.com with the subject line “Privacy Request”.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are intended for business professionals and adults only. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us immediately at info@skyaircooler.com.

10. Links to Other Websites

Our website may contain links to external websites (such as our social media pages). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us